Senior Manager Contact Center

Hiring for HR Ace

from 8 to 12 year(s) of Experience
Delhi, Delhi NCR, Noida

Job Description

To Manage Contact Centre SOC/NOC governance, contracts
Drive Cost reduction across Contact Centre Operations
Drive Third Party LM OHF projects with Governance
Process Correction/ Re-engineering on basis of gaps identified – Ensuring Process and made live & measure efficay
Manage, drive, analyse Linear approvals process and regularisation drive with cross functions (Field Operations, OSP and Infra teams across regions)
Manage PSC base transition month on month basis base movement
Manage NOC Governance process (SA related)
Drive Middle Mile projects and other special projects from time to time
Collate and track SA CAPEX budget (SME+CA)and support regions for faster execution
Drive UAT froma SA point of view for New Product/Product upgrades/New processes
Perform NOC audits related to SA parameters and validate RnP parameter for NOC

Required Candidate profile

To ensure timely invoicing process for SOC/NOC
To ensure process adherence to linear policy and regularization as per commitments.
Ensure Third Party LM OHF Governance and support regions and network teams for performance management and dispute management
Vendor management
Ensure SA Capex budget tracking and support to regions for timely approvals and execution through timely closure of eNFA and issuance of WBSE.
Tracking and Closure of SA projects including SA CAPEX
Ensure process corrections through internal BR/CR
Monthly Sub base reconciliation for PSC and SOC.
Drive UAT from a SA point of view                 

Key Skills

Desired Candidate Profile

Please refer to the Job description above


PG:MBA/PGDM - Any Specialization

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Recruiter Name:Gurpreet

Contact Company:HR Ace




Not Disclosed by Recruiter


Telecom/ ISP

Functional Area:


Employment Type:

Full Time, Permanent