Partner Manager Retention

Hiring for HR Ace

from 5 to 10 year(s) of Experience

Job Description

The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhances revenue and customer satisfaction.
  1. Responsible for active base management
  2. Revenue Churn and enhancement from designated set of accounts
  3. Revenue enhancement from identified set of customers based on the MOU analysis.
  4. Renew the data circuits upon expiry of term.
  5. Drive up-selling of products/services.
  6. Monthly TOP 50 account revenue analysis and suggest Revenue Enhancement opportunities.
  7. Identification of non-usage rentals, and suggest actions to reduce revenue loss.
  8. Plan for reduction of churn, analysis of revenues across all products and solutions.
  9. Co-ordination with sales, IT, Products and CC on retention issues.
  10. Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention.
  11. Strong SVP Governance and partner management

Key Customer

ExternalChannel Partners
InternalSales, Marketing, Product, CSO, Technology & BD, HR, Finance

  • Strong cross functional skills to collaborate with customers, commercial, program management, Technology and Finance.
  • Working knowledge of CRM tools like SFDC etc.

Bachelors degree required
Post Graduate from premier institute

Overall Work Experience
  • 6+ years of relevant exp
  • Preferred industry Telecom Enterprise sales and channel partner experience

Behavioural Attributes
  • Drive for Results
  • Customer Focus
  • Analytical skills
  • Flexible and proactive

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Recruiter Name:Gurpreet

Contact Company:HR Ace


Reference Id:HRACE-19-043



Not Disclosed by Recruiter


Telecom/ ISP

Role Category:

Channel Sales


Sales / BD Manager

Employment Type:

Full Time, Permanent