Lead- LM Service Delivery

Hiring for HR Ace

from 8 to 13 year(s) of Experience

Job Description

Responsible for managing the LM Service Delivery team to ensure LM network
readiness for new/MACD order delivery of Enterprise/CA/Direct customers
Role involves managing team members to ensure that LM Network is ready for
new/MACD Orders, as per delivery requirements
Ensure network readiness within timelines for new/MACD orders
Rigorous follow up and use of interpersonal skills for faster closer of Delivery Cycle
Responsible for process improvements and project management for faster delivery
Drive, Track, Monitor & Publish the delivery report with SLA and pending status
Team Management
Projects management
Responsible for tracking of end-to-end deliverables till LM readiness, monitoring and
flag for its deliveries in time; starting from Resource planning, Execution planning,
Material planning to deliveries for the region.
Responsible for service delivery cycle time for all Products of Network services.
Operational Deliverables:
Knowledge of Enterprise Key Offerings such as MPLS, ILL, DLC, NPLC etc Solutions
Execution of Customer Delivery orders within signed off Timelines
Timely Project Plan submissions & Expectation Sign offs

Responsible to Maintain technical documentation of processes and procedures used in
Service Delivery- LM.
Training need identification of LM team and bridging the gaps by appropriate training
and developmental activities.
Work with internal teams to define, develop, and deliver LM monitoring interfaces.
Responsible for generating and presenting metrics, reports, overall systems information.
Document relevant processes.
Relationship Management - Develop and manage a strong alliance in the region with
internal/external stake-holders to improve the predictability of deliverables better SLA
and QOS readiness for new/MACD services and cost effective solution.
Compliance - Responsible for TRAI QoS Compliance for LM service delivery, Program
Process Improvement - Plan cost reduction initiatives thru IT, process or people, while
delivering the service lifecycle.
Contribute actively in IT change requirements that will define smooth service delivery for enhanced customer experience.

Span of control: Geographic (Region) : HUB/ZONE (Enterprise)
No. of reports (direct & indirect) : Direct – Team size is 6 members
Key Customer External: Enterprise/CA Customers
Internal HQ, RDE, Field Ops/Planning/SCM/Estate teams.

Required Candidate profile

Skills Good Presentation & Communication skills
Technically aware about the telecom related
Terminologies related to MPLS, ILL
Hands on Working Experience & Knowledge of
Telecom Service Delivery Life Cycle Applications
& Tools
Analytical mindset, Logical thinking & Reasoning
Drive for Process Improvement Initiatives
MicroSoft Excel& Visio Awareness

Qualification Diploma or Graduate in Electronics Egg PMP Certified
CCNA / CCNP Certified
DATA Centre Work Experience

10-12 years with team management in Project Managing Enterprise Service Delivery

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Electronics/Telecommunication, Any Specialization

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Contact Company:HR Ace

Reference Id:HRACE-20-001


Not Disclosed by Recruiter


Telecom/ ISP

Functional Area:


Employment Type:

Full Time, Permanent