Customer Relationship Officer – Retention (Mumbai & Chennai)

From 1 to 6 year(s) of experience
₹ 2,50,000 - 3,00,000 P.A.

Job Description

Roles and Responsibilities

  • Purpose of the Role:

    Analyze customer feedback, negotiate with customers, implement Retention strategies and retain existing customers who wish foreclosure of loan through various request channels.

  • Outcalls assigned foreclosure request and retain customers.
  • Convince customers to continue with the loan by offering him offers available or explaining the benefits to continue with the loan.
  • Ensuring Retained customers stays for a longer period..
  • Pitches end to end information and converts customers who is need of additional Top-Up
  • Providing customer about the resolution TAT for retention related request..
  • Complete knowledge of the policy and process.
  • Coordinate with Branches on retention feedback and processing the same within TAT
  • Ensuring correct Foreclosure charges / exceptions if any to be explained to customer in FC letter issued.
  • Cases to be tagged in CRM & Retail dump as per retention status of each LAN.
  • Explaining Top-up availability to customers and process the same accordingly for eligible cases.
  • Explain in detail the offer available with regards to ROI reduction for the customer
  • Negotiating with customers on foreclosure charges wherein no offer available for customers.
  • Ensure self-learning by participating in training conducted.
  • Updates himself on the policy and process.

Expertise required/ Domain Knowledge: Prior Banking / NBFC / Call centre experience into retentions role.

No. of years of relevant experience: 1 - 6 years of experience in retentions, preferably in Finance services domain

Any specific specialization/education: Minimum HSC required.

Work Location - Mumbai ( Andheri East)

Work Location - Chennai ( Maduravoyil)



UG:Graduation Not Required

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients
Company Info
View Contact Details+

Recruiter Name:Sadia Shaikh

Contact Company:HR Ace



2,50,000 - 3,00,000 P.A.

Role Category:

Retail & B2C Sales



Employment Type:

Full Time, Permanent