- Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to customer and collection teams.
- Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes.
- Ensure corrective actions for the disputed links/routes to avoid repeat dispute over same.
- Engaging with cross functional teams and periodic feedback sessions and collect the internal customer/collection voice.
- Experience in billing/Dispute resolution/collections.
- Should have good analytical, co-ordination, communication and presentation skills.
Desired Candidate Profile
HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
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Contact Company:HR Ace