Lead- Core Service Delivery

7 - 12 Years

Job Description

Major Deliverables
  • Responsible for managing the Core Service Delivery team to ensure Core network readiness for new order delivery of Enterprise customers
  • Role involves managing team members to ensure that Core Network is reserved or augmented for new Orders, as per delivery requirements
  • Ensure network readiness within timelines for new orders
  • Maintain and track the reservation status of Core Network and track timelines for capacity augmentation
  • Rigorous follow up and use of interpersonal skills for faster closer of Delivery Cycle time
  • Responsible for process improvements and project management for faster delivery
  • Drive, Track, Monitor & Publish the delivery report with SLA and pending status
  • Team Management
  • Projects management

Operational Deliverables:
  • Knowledge of Enterprise Key Offerings such as MPLS, ILL, DLC, NPLC etc Solutions
  • Execution of Customer Delivery orders within signed off Timelines
  • Timely Project Plan submissions & Expectation Sign offs

Essential Attributes
  • Good Presentation & Communication skills
  • Technically aware about the telecom related Terminologies related to MPLS, ILL
  • Hands on Working Experience & Knowledge of Telecom Service Delivery Life Cycle Applications & Tools
  • Analytical mindset, Logical thinking & Reasoning
  • Drive for Process Improvement Initiatives
  • Microsoft Excel& Visio Awareness
  • Team management in Project Managing Enterprise Service Delivery


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Electronics/Telecommunication

PG:MBA/PGDM - Any Specialization

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients

We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Contact Company:HR Ace

Reference Id:HRACE-19-071


Not Disclosed by Recruiter



Functional Area

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category

Senior Management


Service Delivery Leader

Employment Type

Full Time, Permanent