Head Core Service Delivery

12 - 15 Years

Job Description

Major Deliverables:
  • Responsible for leading the Core Service Delivery team to ensure Core network readiness for new order delivery of Enterprise customers
  • Role involves managing multiple stakeholders across Network and Customer Service to ensure that Core Network is reserved or augmented for new Orders, as per delivery requirements
  • Ensure network readiness within timelines for new orders
  • Maintain the reservation status of Core Network and track timelines for capacity augmentation
  • Rigorous follow up and use of interpersonal skills for faster closer of Delivery Cycle time
  • Responsible for process improvements and project management for faster delivery
  • Drive, Track, Monitor & Publish the delivery report with SLA and pending status
  • Team Management

Operational Deliverables:
  • Knowledge of Enterprise Key Offerings such as MPLS, ILL, DLC, NPLC etc Solutions
  • Execution of Customer Delivery orders within signed off Timelines
  • Timely Project Plan submissions & Expectation Sign offs

Essential Attributes:
  • Good Presentation & Communication skills
  • Technically aware about the telecom related Terminologies related to MPLS, ILL
  • Hands on Working Experience & Knowledge of Telecom Service Delivery Life Cycle Applications & Tools
  • Analytical mindset, Logical thinking & Reasoning
  • Drive for Process Improvement Initiatives
  • MicroSoft Excel& Visio Awareness
  • PMP Certified
  • CCNA / CCNP Certified
  • DATA Centre Work Experience
  • Passion to Drive Challenges & Excel
  • People Leadership & Team Player with ability to handle large teams
  • Thrive on Customer Delight
  • Planning, Quick Decision making and Problem solving ability
  • Execution skills
  • Ability to handle ambiguity and Pressure
  • Good Communication skills
  • Ability to understand & explain problems & Design Solutions
  • Influencing Skills - Ability to convince & drive internal customers to work towards customer satisfaction.
  • Quality Orientation


Desired Candidate Profile

Please refer to the Job description above

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients

We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Contact Company:HR Ace

Reference Id:HRACE-19-068


Not Disclosed by Recruiter



Functional Area

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category

Senior Management


Service Delivery Leader

Employment Type

Full Time, Permanent