- Understanding of Enterprise Telecom Solution
- Good Oral and Written Presentation skills
- Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
- Knoweldge New Contact Centre Techologhy / New Customer Approach Channels Flexible for learning new products and processes
- Strategic capability
- Drive for Innovation
- Result oriented
- Customer Focus
- Improving the effectiveness of the current call center operations by bringing in Automation and simplification.
- Providing constructive feedback to Upstream sources for efficiency improvement at point of origination itself.
- CLCM Process definition
- Planning for solution/ product design- creation/ modification/ innovations
- Market Scanning for competitive & generic developments
- Advising Solution requirement specifications to technology teams
- Technology support via vendor development
- Implementation Initial support and facilitation for systems integration
- Partner Management
- Application uptime.
- Contact Centre Quality
Desired Candidate Profile
PG:MBA/PGDM - Any Specialization
We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
Contact Company:HR Ace
Not Disclosed by Recruiter
ITES, BPO, KPO, LPO, Customer Service, Operations
Business Development Manager
Full Time, Permanent