CC Infra Management

10 - 15 Years

Job Description

Essential Attributes
  • Understanding of Enterprise Telecom Solution
  • Good Oral and Written Presentation skills
  • Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
  • Knoweldge New Contact Centre Techologhy / New Customer Approach Channels Flexible for learning new products and processes
  • Strategic capability
  • Drive for Innovation
  • Result oriented
  • Customer Focus
Major Deliverables
  • Improving the effectiveness of the current call center operations by bringing in Automation and simplification.
  • Providing constructive feedback to Upstream sources for efficiency improvement at point of origination itself.
  • CLCM Process definition
  • Planning for solution/ product design- creation/ modification/ innovations
  • Market Scanning for competitive & generic developments
  • Advising Solution requirement specifications to technology teams
  • Technology support via vendor development
  • Implementation Initial support and facilitation for systems integration
  • Partner Management
  • Application uptime.
  • Contact Centre Quality


Desired Candidate Profile

Please refer to the Job description above


PG:MBA/PGDM - Any Specialization

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients

We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Contact Company:HR Ace

Reference Id:HRACE-19-057


Not Disclosed by Recruiter



Functional Area

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category



Business Development Manager

Employment Type

Full Time, Permanent