Conference Specialist

1 - 3 Years
Mumbai

Job Description

  • Providing Operational support for audio conference calls like provisioning Customers Account and setting up and maintaining new account.
  • Providing Assistance to customers on audio conference call like Responding to operator assistance requests
  • Moderating event conference calls and conducting question and answer session
  • Managing value added services requested by clients
  • Responding to Customer Queries.
  • Helping the Customer with First level trouble shooting
  • Handling Customer Complaints over the Phone and E-mail
  • Issue Reservationless pass codes to clients
  • Dispatch welcome kits to new customers
  • Liaising between the customer and various department like Billing, Sales and Technical
  • Assist customer service team with demonstration on request
  • Supporting the reservations helpdesk by doing reservations through phone and Email.
  • Take ownership and be individually responsible for each customer interaction.
SECONDARY RESPONSIBILITIES:-

  • Responding to Help desk enquiries pertaining to conference reservations
  • Helping the Customer both over the phone and via emails
  • Issue reservation based pass codes to clients within 30 minutes from receipt of customer request
  • Confirm Q&A conference and dial out conference calls
  • Attend to bell ins
  • Complete reservation forms, VAS forms, Client Information forms
  • Take ownership and be individually responsible for each customer interaction
JOB SPECIFICATION:-

Qualification: Graduation

1Year Experience in International BPO

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

HR Ace

HR Ace is a proprietorship firm founded and headed by Gurpreet Jaggi. We believe in the value of exceptional talent in the delivering transformative results for our clients. We strive to build long-term relationships with our candidates and clients

We focus on comprehensive selection, placement, and training of high quality talent at various levels ranging from mid to senior level management across multiple industries. Our team comprises of experienced recruitment and training professionals with in-depth knowledge of various sectors.
View Contact Details+

Recruiter Name:Ketan

Contact Company:HR Ace

Telephone:8779693154

Website:http://www.hrace.in